Web Hosting Reviews for GreenGeeks

10/21/2009 - rating: 1 - by: Kyle
After 3 weeks hosting my web site at Green Geeks, the hosting server had a crash. My site was down for nearly 60 hours. During this time, no support was available over the phone and only a few emails went out to customers about the problem. Each email was overly optimistic and promised to have all sites back up very shortly. This obviously did not happen. When I finally got someone on the phone he was juggling the conversation on speaker phone while pounding away on his keyboard responding to other customers' emails, etc. After the server was back up Green Geeks offered 3 free months to all customers, but customers had to send an email request to receive this offer rather than having it automatically applied. Less than one week after this outage, a server reboot caused my website to be down again. The reboot was at 2AM and my site was still down at 10AM. During and after this outage phone calls were not answered, voicemails and emails were not returned, and no explanation was given. When customer service can be reached, they are unattentive and use technical jargon that most customers, including myself, do not understand. Cost savings and green hosting doesn't matter. Down time cost my business more money than any savings could provide and there are other green hosting options. 99.9% guaranteed up-time is false. Less than 90% up-time in first 30 days of service. Customer service representatives are inaccessible. Customer service representatives are unattentive. Total scam.